Privacy policy

The controller responsible for data processing is:

STRYNEX Pte. Ltd.

68 CIRCULAR ROAD

#02-01

SINGAPORE 049422

contact@strynex.sg

Thank you for your interest in our services. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You may visit our website without providing any personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file containing, for example, the name of the requested file, your IP address, the date and time of access, the volume of data transferred and the requesting provider (access data), thereby documenting the access.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the website and improving our services. This serves to safeguard our legitimate interests in the correct presentation of our services, which prevail in the context of a balancing of interests, in accordance with Art. 6(1), sentence 1, point (f) GDPR. All access data is deleted no later than seven days after the end of your visit to the website.

Hosting

The services used to host and display the website are partly provided by our service providers as part of processing carried out on our behalf. Unless otherwise stated in this Privacy Policy, all access data and all data collected using the forms provided on this website are processed on their servers.

For questions regarding our service providers and the basis of our cooperation with them, please use the contact details provided in this Privacy Policy.

Our service providers are located and/or use servers in the United States and other countries outside the European Union and the European Economic Area. The European Commission has not adopted an adequacy decision for these countries. Our cooperation with these service providers is based on the European Commission’s Standard Contractual Clauses.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: Canada.

Our service providers are located and/or use servers in countries outside the European Union and the European Economic Area. The European Commission has not adopted an adequacy decision for these countries. Our cooperation with these service providers is based on the European Commission’s Standard Contractual Clauses.

2. Data Processing for Contractual Performance and Contact

2.1 Data Processing for Contractual Performance

For the purpose of processing the contract in accordance with Art. 6(1), sentence 1, point (b) GDPR, we collect personal data when you voluntarily provide it to us as part of your order.

Mandatory fields are marked as such because, in these cases, we require the data in order to process the contract and cannot dispatch the order without this information. The data collected can be seen from the respective input forms.

Further information about the processing of your data, particularly its disclosure to our service providers for the purpose of processing orders, payments and shipping, can be found in the following sections of this Privacy Policy.

Once the contract has been fully performed, the further processing of your data will be restricted and the data will be deleted after the expiry of the retention periods required under tax and commercial law in accordance with Art. 6(1), sentence 1, point (c) GDPR, unless you have expressly consented to the further use of your data in accordance with Art. 6(1), sentence 1, point (a) GDPR or we reserve the right to use the data beyond this scope in a manner permitted by law and about which we inform you in this Privacy Policy.

Inventory Management System

We use inventory management systems provided by external service providers for order and contract processing. Our service providers act on our behalf as processors.

For questions regarding our service providers and the basis of our cooperation with them, please use the contact details provided in this Privacy Policy.

2.2 Customer Account

Where you have given your consent in accordance with Art. 6(1), sentence 1, point (a) GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website.

You may delete your customer account at any time, either by sending a message using the contact details provided in this Privacy Policy or by using the function provided for this purpose in the customer account.

After your customer account has been deleted, your data will be deleted unless you have expressly consented to its further use in accordance with Art. 6(1), sentence 1, point (a) GDPR or we reserve the right to use the data beyond this scope in a manner permitted by law and about which we inform you in this Privacy Policy.

2.3 Contacting Us

As part of customer communications, we collect personal data for the purpose of processing your enquiries in accordance with Art. 6(1), sentence 1, point (b) GDPR when you voluntarily provide this information to us when contacting us, for example through a contact form or by email.

Mandatory fields are marked as such because, in these cases, we require the data in order to process your enquiry. The data collected can be seen from the respective input forms.

Once your enquiry has been fully processed, your data will be deleted unless you have expressly consented to its further use in accordance with Art. 6(1), sentence 1, point (a) GDPR or we reserve the right to use the data beyond this scope in a manner permitted by law and about which we inform you in this Privacy Policy.

3. Data Processing for Payment Processing

When processing payments in our online shop, we work with the following partners: technical service providers, financial institutions and payment service providers.

3.1 Data Processing for Transaction Processing

Depending on the selected payment method, we disclose the data required to process the payment transaction to our technical service providers, who act on our behalf as processors, to the commissioned financial institutions or to the selected payment service provider, insofar as this is necessary to process the payment.

This serves to perform the contract in accordance with Art. 6(1), sentence 1, point (b) GDPR.

In some cases, payment service providers collect the data required for payment processing themselves, for example on their own website or through technical integration into the ordering process. In this respect, the Privacy Policy of the respective payment service provider applies.

For questions regarding our payment-processing partners and the basis of our cooperation with them, please use the contact details provided in this Privacy Policy.

3.2 Data Processing for Fraud Prevention and the Optimisation of Our Payment Processes

Where applicable, we provide our service providers with additional data that they use together with the data required for payment processing, acting as our processors, for the purposes of fraud prevention and the optimisation of our payment processes, for example invoicing, processing disputed payments and supporting accounting activities.

In accordance with Art. 6(1), sentence 1, point (f) GDPR, this serves to safeguard our legitimate interests in protecting ourselves against fraud and ensuring efficient payment management, which prevail in the context of a balancing of interests.

4. Advertising by Email, Post and Telephone

4.1 Email Newsletter with Subscription

When you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis on the basis of your consent in accordance with Art. 6(1), sentence 1, point (a) GDPR.

You may unsubscribe from the newsletter at any time, either by sending a message using the contact details provided below or by using the unsubscribe link included in the newsletter.

After you unsubscribe, we will delete your email address from the recipient list unless you have expressly consented to the further use of your data in accordance with Art. 6(1), sentence 1, point (a) GDPR or we reserve the right to use the data beyond this scope in a manner permitted by law and about which we inform you in this Privacy Policy.

4.2 Email Newsletter Without Subscription and Your Right to Object

Where we have received your email address in connection with the sale of goods or services and you have not objected, we reserve the right, on the basis of Section 7(3) of the German Act Against Unfair Competition (Gesetz gegen den unlauteren Wettbewerb – UWG), to send you regular offers by email relating to products from our range that are similar to those you have already purchased.

This serves to safeguard our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests.

You may object to the use of your email address at any time by sending a message using the contact details provided in this Privacy Policy or by using the link provided for this purpose in the advertising email. You will not incur any costs other than the transmission costs charged at the basic rates.

4.3 Newsletter Distribution

The newsletter may also be distributed by our service providers as part of processing carried out on our behalf.

For questions regarding our service providers and the basis of our cooperation with them, please use the contact details provided in this Privacy Policy.

Our service providers are located and/or use servers in the United States and other countries outside the European Union and the European Economic Area. The European Commission has not adopted an adequacy decision for these countries. Our cooperation with these service providers is based on the European Commission’s Standard Contractual Clauses.

4.4 Postal Advertising and Your Right to Object

We also reserve the right to use your first and last name and your postal address for our own advertising purposes, for example to send you interesting offers and information about our products by post.

This serves to safeguard our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests, in accordance with Art. 6(1), sentence 1, point (f) GDPR.

You may object to the storage and use of your data for these purposes at any time by sending a message using the contact details provided in this Privacy Policy.

4.5 Telephone Advertising

Where you have given your consent in accordance with Art. 6(1), sentence 1, point (a) GDPR, we use the data required for this purpose or separately provided by you for our own advertising purposes, for example to inform you about interesting offers and our products.

You may withdraw your consent at any time, either by sending a message using the contact details provided in this Privacy Policy or by informing us verbally during any telephone call.

After you withdraw your consent, we will delete your telephone number unless you have expressly consented to its further use or we reserve the right to use the data beyond this scope in a manner permitted by law and about which we inform you in this Privacy Policy.

5. Cookies and Other Technologies

General Information

To make your visit to our website attractive and enable the use of certain functions, we use technologies, including so-called cookies, on various pages.

Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, meaning after you close your browser. These are known as session cookies. Other cookies remain on your device and enable us to recognise your browser when you next visit our website. These are known as persistent cookies.

We use technologies that are strictly necessary for the use of certain functions of our website, such as the shopping cart function. These technologies collect and process your IP address, the time of your visit, device and browser information and information about your use of our website, such as information about the contents of your shopping cart.

In accordance with Art. 6(1), sentence 1, point (f) GDPR, this serves to safeguard our legitimate interests in the optimised presentation of our services, which prevail in the context of a balancing of interests.

We also use technologies to comply with the legal obligations to which we are subject, for example to demonstrate that consent to the processing of your personal data has been obtained, as well as for web analysis and online marketing.

Further information, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy.

You can find your browser’s cookie settings at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Where you have consented to the use of technologies in accordance with Art. 6(1), sentence 1, point (a) GDPR, you may withdraw your consent at any time by sending a message using the contact details provided in this Privacy Policy.

6. Use of Cookies and Other Technologies for Web Analysis and Advertising Purposes

Where you have given your consent in accordance with Art. 6(1), sentence 1, point (a) GDPR, we use the following cookies and other third-party technologies on our website.

Once the respective purpose no longer applies and we have stopped using the respective technology, the data collected in this context will be deleted.

You may withdraw your consent at any time with effect for the future. Further information about your options for withdrawing consent can be found in the section entitled “Cookies and Other Technologies”.

Further information, including the basis of our cooperation with the individual providers, can be found in the descriptions of the respective technologies.

For questions regarding the providers and the basis of our cooperation with them, please use the contact details provided in this Privacy Policy.

6.1 Use of Google Services for Web Analysis and Advertising Purposes

We use the technologies described below that are provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

The information automatically collected by Google technologies regarding your use of our website is generally transferred to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The European Commission has not adopted an adequacy decision for the United States. Our cooperation with Google is based on the European Commission’s Standard Contractual Clauses.

Where your IP address is collected using Google technologies, it will be shortened before being stored on Google’s servers by activating IP anonymisation. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there.

Unless otherwise stated in relation to the individual technologies, data processing is carried out on the basis of an agreement concluded between joint controllers in accordance with Art. 26 GDPR.

Further information about data processing by Google can be found in Google’s Privacy Policy.

Google Analytics

For the purpose of analysing our website, Google Analytics automatically collects and stores data including your IP address, the time of your visit, device and browser information and information about your use of our website. Pseudonymous usage profiles are created from this data.

Cookies may be used for this purpose. Your IP address is generally not combined with other data held by Google.

Data processing is carried out on the basis of a data processing agreement with Google.

Google Ads

For advertising purposes in Google search results and on third-party websites, a Google remarketing cookie is placed when you visit our website.

By automatically collecting and processing data, including your IP address, the time of your visit, device and browser information and information about your use of our website, and by using a pseudonymous cookie ID based on the pages you have visited, this cookie enables interest-based advertising.

Further data processing only takes place where you have activated the “personalised advertising” setting in your Google account. In this case, where you are logged into Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking purposes, we use Google Ads conversion tracking to measure your subsequent usage behaviour when you access our website through a Google Ads advertisement.

Cookies may be used for this purpose and data may be collected, including your IP address, the time of your visit, device and browser information and information about your use of our website based on events specified by us, such as visiting a webpage or subscribing to a newsletter. Pseudonymous usage profiles are created from this data.

Google reCAPTCHA

For the purpose of protecting our web forms against misuse and spam generated by automated software, known as bots, Google reCAPTCHA collects data including your IP address, the time of your visit, browser information and information about your use of our website.

Google reCAPTCHA analyses your use of our website by means of JavaScript and cookies. Other cookies stored in your browser by Google services are also evaluated.

No personal data is read from or stored from the input fields of the respective form.

Google Fonts

To ensure the consistent presentation of content on our website, the “Google Fonts” script code collects data including your IP address, the time of your visit and device and browser information.

This data is transmitted to Google and subsequently processed by Google. We have no influence over this subsequent data processing.

7. Contact Options and Your Rights

7.1 Your Rights

As a data subject, you have the following rights:

  • In accordance with Art. 15 GDPR, you have the right to request information about the personal data concerning you that we process, to the extent specified therein.

  • In accordance with Art. 16 GDPR, you have the right to request the immediate rectification of inaccurate personal data concerning you or the completion of personal data concerning you that we have stored.

  • In accordance with Art. 17 GDPR, you have the right to request the deletion of personal data concerning you that we have stored, unless further processing is necessary:

    • to exercise the right to freedom of expression and information;

    • to comply with a legal obligation;

    • for reasons of public interest; or

    • for the establishment, exercise or defence of legal claims.

  • In accordance with Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data where:

    • you dispute the accuracy of the data;

    • the processing is unlawful, but you oppose the deletion of the data;

    • we no longer require the data, but you require it for the establishment, exercise or defence of legal claims; or

    • you have objected to the processing in accordance with Art. 21 GDPR.

  • In accordance with Art. 20 GDPR, you have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller.

  • In accordance with Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority responsible for your usual place of residence, your place of work or the location of our registered office.

Right to Object

Where we process personal data as described above in order to safeguard our legitimate interests, which prevail in the context of a balancing of interests, you may object to this processing with effect for the future.

Where the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above.

Where the processing is carried out for other purposes, you have a right to object only on grounds relating to your particular situation.

Once you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or where the processing is required for the establishment, exercise or defence of legal claims.

This does not apply where the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

7.2 Contact Options

For questions regarding the collection, processing or use of your personal data, requests for information, rectification, restriction or deletion of data, the withdrawal of consent or objections to a particular use of data, please contact us directly using the contact details provided in our Legal Notice.